Hẹn Account Deletion
Delete your account in the app
- Open the Hẹn app and log in.
- Tap Me in the bottom tab bar.
- Tap Delete account.
- Read the notice. Choose a reason for leaving or leave it blank (optional). Then tap Delete account.
- Confirm once more at "Delete your account?".
When you delete your account, you are logged out on all devices right away, and other members can no longer see your profile.
Request deletion without the app
If you removed the app or cannot log in, send "Account deletion request" to support@synergypeople.co.kr from the email address of your account. Please also tell us which service you used to log in (Google, Kakao, or Naver). We will verify your identity, process your request within 3 business days, and let you know the result.
What is deleted and what is kept
For 7 days after you delete your account, you can restore it by logging in again. After 7 days, your information is handled as shown below and cannot be restored.
| Information | What happens |
|---|---|
| Profile, photos, values answers, login information, recommendation and interest request history, profile translations | Deleted |
| Information for preventing misuse (email, login identifier, profile and photos at the time of deletion, verification results, sanction status, reason for leaving) | Kept separately from general information for 1 year, then deleted |
| Chat messages and date plans | Remain on the other member's screen as "Member who left". Deleted when all members in the chat have left. |
| Reports, warnings, and usage restriction records | Kept for 3 years after the case is closed, then deleted |
For details, see Retention Period in the Privacy Policy.