Hẹn Privacy Policy
Synergy People (the "Company") operates the Hẹn app (the "Service"). The Company publishes this policy to comply with the Personal Information Protection Act (개인정보 보호법) and other related laws, and to process members' personal information safely. This policy is provided in Korean, English, and Vietnamese. This English version is a translation. If the versions differ, the Korean version prevails.
1. Purposes of processing
The Company processes personal information only for the purposes below. If a purpose changes, the Company takes the steps the law requires, such as getting your consent in advance.
- Membership sign-up and management: identity confirmation, confirming your intent to sign up, keeping you logged in, checking the age limit, and processing account deletion
- Providing the dating service: creating and showing profiles, recommending members who match your preferences, interest requests and matching, chats, and setting up dates
- Translation: translating chats and profiles between Korean, Vietnamese, and English
- A safe environment: reviewing profiles and photos, handling reports and blocks, warning about risky chats (such as fraud, requests for money, or attempts to move the conversation to outside contact channels), restricting use, and preventing sanctioned members from signing up again
- Customer support: receiving and answering inquiries, and handling disputes
2. Personal information we process
A. Information you enter or that we receive when you sign up
| Category | Items | Required? |
|---|---|---|
| Social login | Member identifier provided by Google, Kakao, or Naver; email address (if verified by the provider) | Required |
| Basic profile | Name (nickname), year of birth, gender, nationality (Korean or Vietnamese), city of residence, occupation, self-introduction, languages spoken, Korean and Vietnamese level, preferred place to live, purpose of meeting, marital history, whether you have children, plans for children, smoking and drinking habits, answers to values questions | Required |
| Additional profile | Height, education, length of residence in Korea | Optional |
| Sensitive information | Religion | Optional (separate consent) |
| Photos | Profile photos | Optional |
| Settings | Preferred age of partner, hide from members of the same nationality, show only verified members, show photos only after matching | Required |
| Account deletion | Reason for leaving | Optional |
When we store a photo on our server, we re-encode it to remove metadata in the photo, such as the location where it was taken (GPS). The Company does not collect members' mobile phone numbers, real-time location, contacts, or payment information.
B. Information created while you use the Service
- Messages sent with interest requests, chat messages, and their translations
- Date plan information (date, time, and place) and date safety sharing links
- Records of recommendations, interest requests, passes, and blocks; match records
- Report details, records of warnings and usage restrictions, and results of automatic detection of risky chats
- Photo review results, and photo feature values (hashes) used to check whether the same photo is used by another account
- Login records (app information of the device used (User-Agent), login and expiry times) and last active time
C. Sensitive information
Religion may be sensitive information under the Personal Information Protection Act. We process it only if you give separate consent and enter it yourself. You can use the Service without entering it. If you enter your religion, it is shown on your profile to other members.
3. Retention period
The Company destroys personal information without delay once the purpose of processing is achieved. However, we keep the information below for the periods shown in the table.
| Information | Retention period | Reason |
|---|---|---|
| All member information | 7 days after you request account deletion | To restore accounts deleted by mistake (if you log in again within 7 days, your account is restored) |
| Information for preventing misuse: email, login identifier, profile and photos at the time of deletion, verification results, sanction status, reason for leaving | 1 year after deletion is complete | To prevent people from signing up again to commit fraud or avoid sanctions, and to handle disputes. We store this separately from general member information. Only designated operators can view it, and we log every access. |
| Information that blocks sanctioned members from signing up again (email and login identifier converted into values that cannot be reversed) | 1 year after deletion is complete | To prevent sanctioned members from signing up again |
| Chat messages, their translations, and date plan information | While the other member in the chat is using it. Destroyed when all members in the chat have left. | To keep the other member's chat history. A member who left is shown on the other member's screen as "Member who left". |
| Records of reports, warnings, usage restrictions, and operational actions | 3 years after the case is closed | To identify repeated violations and to handle disputes |
| Date safety sharing links | 1 day after the date time | After that, the link no longer opens. |
| Customer inquiry emails | 3 years after we reply | Follows the record-keeping standard for consumer complaints and disputes under the Act on the Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률) |
To improve translation quality, we may store translations of short, common sentences such as "Hello". In that case, we store them in a form that does not show who sent them (only the sender's gender is included).
4. Destruction procedure and method
- Procedure: An automated job runs every hour. It selects information whose retention period has ended and destroys it.
- Method: We delete information in the database so that it cannot be recovered, and we delete photo files from storage. We do not create paper documents.
5. Provision to third parties
The Company does not provide members' personal information to third parties. The exceptions are when a law allows it, or when an investigative agency requests it under procedures set by law.
The following information is visible to other members within the Service.
- Profile: The profile and photos you enter are shown to members you are recommended to and members you match with. If you turn on "show photos only after matching", only your main photo is visible before matching.
- Date safety sharing: If you send a sharing link to tell someone you know about a date, the person who receives the link can see the date time and place, and the names and verification status of both members. The link is shared only when you send it yourself. It no longer opens 1 day after the date time.
6. Outsourcing and overseas transfer
To the extent needed to provide the Service (to perform our contract with you), the Company outsources the processing of personal information as shown below. Some of this information is processed and stored outside Korea. We make this transfer by disclosing it in this policy, under Article 28-8(1)(3) of the Personal Information Protection Act.
| Recipient (contact) | Country | Items transferred | Purpose | Timing and method | Retention period |
|---|---|---|---|---|---|
| DigitalOcean, LLC (privacy@digitalocean.com) | Singapore (server location) | All personal information processed by the Service | Server operation and data storage | Sent and stored over an encrypted network when you use the Service | Until the end of the retention period in section 3, or until the outsourcing contract ends |
| OpenAI, L.L.C. (privacy@openai.com) | United States | Text to be translated (chat messages, self-introduction, occupation, city, interest request messages), a few preceding lines of the chat for translation accuracy, and the sender's gender; profile photos to be reviewed | Translation; assistance with profile photo review | Sent over an encrypted network (API) each time translation or review is needed | OpenAI does not use data received through its API to train its models. It keeps the data for up to 30 days to monitor abuse and then deletes it. |
| Zoho Corporation (privacy@zohocorp.com) | United States | Inquiry emails and attachments sent by members, and email addresses | Receiving and answering customer inquiries | Sent and stored when a member sends an email | Until the end of the retention period in section 3 |
If you do not want your information transferred overseas, you can choose not to sign up, or you can delete your account. However, server storage and translation are core features of the Service. If you refuse the transfer, you cannot use the Service. The Company checks that its service providers process personal information safely, through contracts and their published security policies.
If you use social login, you log in directly on the Google, Kakao, or Naver screen. The Company receives from that provider only the login information listed in the table in section 2.
7. Automated processing and use of AI
- Member recommendations: A program selects recommended members based on the conditions you enter, such as nationality, gender, preferred age, and hide settings. Recommendations are reference information to help you decide for yourself whether to send an interest request.
- Photo review assistance: AI looks at profile photos and gives an opinion on whether they can be shown. The AI does not identify who the person in the photo is. An operator makes the final decision to approve a photo, ask for changes, or hide it.
- Risky chat warnings: If a chat contains a sentence that appears to ask for money, push the conversation to outside contact channels, offer visa-related deals, or use explicit language, the recipient sees a warning on their screen. We do not sanction the sender based on this detection result alone.
The Company does not make decisions that significantly affect your rights or obligations by fully automated means without human involvement. If you want an explanation of the processing above or want to object to it, you can contact us at the address in section 12.
8. Your rights and how to exercise them
- You can ask at any time to access, correct, or delete your personal information, or to stop its processing. You can also withdraw your consent.
- You can edit your profile and photos yourself on the Me screen in the app. You can delete your account in the app under Me → Delete account. For details, see Account Deletion.
- For requests that are hard to handle in the app, email the contact in section 12 from the email address you signed up with. We will verify your identity and tell you the result within 10 days.
- You can also exercise your rights through a legal representative or an authorized person. In that case, a power of attorney must be submitted.
- Requests to delete information may be limited if other laws require us to keep it, or if it relates to another member's rights (for example, the other member's chat history).
9. Security measures
- Administrative measures: We keep the number of operators who can access personal information to a minimum, and we log what operators do with it.
- Technical measures: All communication is encrypted with HTTPS. We store login tokens as hashes, and devices keep them in secure storage. The database cannot be accessed directly from outside.
- Physical measures: Our servers are in a cloud provider's data center with controlled access.
10. Automatic collection tools
The app and this website do not use cookies, advertising identifiers, or behavioral analytics tools. The app stores only the information needed to keep you logged in, in the device's secure storage.
11. No use by people under 19
Only adults aged 19 or older can use the Service. The Company does not knowingly collect personal information from people under 19. If we find out that we have, we delete that account and information without delay.
12. Privacy officer
For questions, complaints, or remedies regarding the processing of personal information, please contact us below.
- Privacy officer: Representative (owner), Synergy People
- Email: support@synergypeople.co.kr
13. Remedies for violations of your rights
If you need advice or dispute resolution about a violation of your personal information rights, you can contact the agencies below.
- Personal Information Dispute Mediation Committee: 1833-6972, www.kopico.go.kr
- Personal Information Infringement Report Center (Korea Internet & Security Agency): 118 (no area code), privacy.kisa.or.kr
- Supreme Prosecutors' Office: 1301 (no area code), www.spo.go.kr
- Korean National Police Agency: 182 (no area code), ecrm.police.go.kr
14. Changes to this policy
If we change this policy, we will announce it on this page and in the app at least 7 days before the change takes effect (30 days for changes that are unfavorable to members).
Effective date: October 20, 2026