Hẹn Terms of Service

Effective date: October 21, 2026 · Operator: Synergy People (시너지피플)

These Terms set out the conditions and procedures for using the Hẹn app and related services (the "Service") provided by Synergy People (the "Company"), and the rights and obligations of the Company and members. These Terms are provided in Korean, English, and Vietnamese. This English version is a translation. If the versions differ, the Korean version prevails.

1. Nature of the Service

1. The Service is an online service that provides profile viewing, member recommendations, chat, and translation so that adults living in Korea can get to know each other and talk.
2. The Company does not broker or arrange meetings or marriages between members, and does not operate a marriage brokerage business under the Marriage Brokerage Business Management Act (결혼중개업의 관리에 관한 법률). Members decide for themselves whom to talk with and meet.
3. The Company does not guarantee the truthfulness of information entered by members or the outcome of meetings between members.

2. Effect of and changes to these Terms

1. Members agree to these Terms when they sign up, and the Terms apply from the time of agreement.
2. The Company may change these Terms to the extent that doing so does not violate related laws. When it does, the Company will announce the changes and their effective date in the Service and on this page at least 7 days before they take effect (30 days for changes that are unfavorable to members or significant).
3. A member who does not agree to the changed Terms may delete their account. If a member continues to use the Service without stating their refusal within the period set in the announcement, the member is deemed to have agreed.

3. Eligibility

Only people who meet all of the following conditions can sign up.

1. Aged 19 or older
2. Never permanently suspended under these Terms
3. Not legally restricted from meeting other people due to a sexual offense or similar crime

If the Company finds after sign-up that a member is not eligible, it may suspend or delete the account.

4. Accounts

1. Members sign up with a Google, Kakao, or Naver account. Each person may use only one account.
2. Members must enter only true information about themselves. Members must not enter false information that affects the other person's decisions, such as name, age, nationality, marital history, whether they have children, or photos.
3. Members may not lend or sell their account to anyone else, and must keep their login method secure. If a member learns that their account has been used by someone else without permission, they must notify the Company immediately.
4. The Company reviews profiles and photos before showing them to other members. If they do not meet these Terms or the operating standards, the Company may ask for changes or not show them.

5. What the Service provides

• Creating and showing profiles, and setting who can see them
• Recommending members who match your conditions
• Interest requests, and chats between members who have both shown interest
• Automatic translation between Korean, Vietnamese, and English
• Setting up dates and date safety sharing
• Safety features such as reporting, blocking, and risky chat warnings

The Service is currently provided free of charge.

6. Prohibited conduct

Members must not do any of the following. The Company does not allow this conduct or this content.

1. Asking other members for money, gifts, gift cards, or virtual assets, or encouraging them to invest, take out loans, or send money
2. Impersonating another person, using another person's photos, or creating a false profile
3. Prostitution, paid "conditional" meetings (조건 만남), or sending or requesting obscene photos, videos, or text
4. Abusive language, threats, harassment, stalking, and discrimination or hate speech based on nationality, race, gender, religion, or similar grounds
5. Continuing to contact someone who does not want it, or contacting them again by getting around a block
6. Disclosing or spreading another member's information, such as chat content, photos, or contact details, without their consent
7. Offering a meeting or marriage in exchange for residence status, a visa, or nationality
8. Using the Service for commercial purposes, such as marriage brokerage, sales, advertising, or encouraging people to sign up for other services
9. Automated sign-ups, automated messages, or data collection using programs, or interfering with the normal operation of the Service
10. Any other conduct that violates the law or public morals

7. Reports, blocks, and usage restrictions

1. Members can report or block another member at any time from the profile or chat screen. Once blocked, the two members cannot see each other's profiles or exchange messages.
2. When the Company receives a report, it checks the details. If prohibited conduct is confirmed, the Company takes the following actions depending on the severity of the violation. For serious violations, the Company may permanently suspend the account immediately without a warning.
   • Warning
   • Suspension for a set period
   • Permanent suspension and restriction on signing up again
3. The Company may hide or delete profiles, photos, and messages that involve prohibited conduct.
4. If a crime is suspected, the Company may cooperate with investigative agencies as required by law.
5. A member who disagrees with a usage restriction may file an objection at support@synergypeople.co.kr within 30 days of being notified of the action. The Company will review the case again and tell the member the result.

8. Member content

1. Rights to the profiles, photos, and messages that members post (the "Content") belong to the members.
2. Members permit the Company to store, display, translate, and review their Content to the extent needed to operate the Service. This permission applies only within the Service, and the Company does not use members' Content for advertising or promotion.
3. Members must post only Content they own the rights to or have permission to use.

9. Translation

Translations in the Service are machine translations, so the meaning may not be accurate or the nuance may come across differently. For important matters, please also check the original text. The Company does not guarantee the accuracy of translations.

10. Meeting safely

Chats and in-person meetings between members take place at the members' own judgment and responsibility. For your safety, we recommend the following.

• Do not send or lend money. If money comes up, stop the chat and report it.
• For a first meeting, meet in a busy public place, and use the date safety sharing feature to tell someone close to you the time and place.
• Do not send your ID card, passport, alien registration card, or bank account information.
• If you feel unsafe, leave right away. In an emergency, call 112 (police).

11. Account deletion

1. Members can delete their account at any time in the app under Me → Delete account.
2. If a member logs in again within 7 days after deleting their account, the account can be restored. After 7 days, the deletion is complete, and personal information is destroyed or stored separately in accordance with the Privacy Policy.
3. For details, see Account Deletion.

12. Changes to and suspension of the Service

1. The Company may change all or part of the Service when necessary for operational or technical reasons. If a change significantly affects members, the Company will notify them in advance.
2. The Company may temporarily suspend the Service for unavoidable reasons such as equipment maintenance, outages, or natural disasters. If the Company ends the Service, it will give notice 30 days in advance.

13. Paid services

If the Company introduces paid features, it will tell members the price, payment methods, and refund conditions before payment, and will guarantee withdrawal of orders and refunds under related laws such as the Act on the Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률). For payments made through an app store (Google Play, App Store), that store's payment and refund policies also apply.

14. Limitation of liability

1. The Company is not responsible for chats exchanged between members, meetings between members and their outcomes, or the truthfulness of information entered by members. However, this does not apply if the Company has failed to fulfill its obligations under these Terms or the law.
2. The Company does not check members' personal circumstances, such as whether they are married or already in a relationship. Any dispute that arises because a member hid or misrepresented such circumstances, including a dispute with a third party such as the member's spouse or partner, must be resolved by that member at their own responsibility.
3. If the Company receives a claim for damages or a lawsuit from a third party because a member violated these Terms or the law, that member must resolve it at their own cost and responsibility and compensate the Company for any resulting damage.
4. The Company is not responsible for damage caused by reasons that do not involve the Company's intent or negligence, such as natural disasters, a member's own fault, or illegal acts by third parties.
5. This section does not exempt the Company from liability for damage caused by its intent or gross negligence.

15. Personal information protection

The Company protects members' personal information in accordance with the Personal Information Protection Act (개인정보 보호법), other related laws, and the Privacy Policy.

16. Dispute resolution

1. Please send inquiries or complaints about using the Service to support@synergypeople.co.kr. The Company replies within 3 business days.
2. These Terms are interpreted under the laws of the Republic of Korea.
3. Lawsuits between the Company and members are filed with the court that has jurisdiction under the Civil Procedure Act (민사소송법).

Addendum: These Terms take effect on October 21, 2026.